Knowlarity Communications is a cloud telephony company headquartered in Singapore. The company provides cloud-based customer service and sales call handling solutions to businesses in Southeast Asia, South Asia, and the Middle East. Knowlarity has over 15,000 customers spread across 65 countries and is the largest cloud communications provider in Southeast Asia and the Middle East.
Knowlarity's services are built around its flagship cloud-based telephony platform, SuperReceptionist, which replaces physical PBX systems with 'plug-and-play' telephony system that allows businesses to put in place a professional call handling solution for internal and external communications.
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History
Knowlarity was founded in 2009 by Indian Institute of Technology, Kanpur alumni Ambarish Gupta and Pallav Pandey.
Founder and CEO Ambarish Gupta is a graduate of Computer Science from IIT Kanpur. He started his career at the Fraunhofer Institute for Computer Graphics in Germany before joining software major EFI.
Ambarish later earned an MBA from Carnegie Mellon University and worked as a Senior Associate with McKinsey & Company.
In 2009, drawn to the emerging field of cloud telephony, Ambarish launched Knowlarity Communications with the aim of providing cloud communication solutions to businesses.
Initially headquartered in Gurgaon, India, Knowlarity shifted its headquarters to Singapore in 2013. Today, Knowlarity employs over 300 people at various locations across the world and is the largest provider of cloud-based communications solutions to businesses in Southeast Asia and the Middle East.
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Locations
Knowlarity Communications is headquartered in Singapore, and has offices in Dubai, Turkey, and the Philippines. Knowlarity's Indian operations are based in Gurgaon, with offices in Bengaluru and Mumbai.
Funding
- As of December 2016, Knowlarity has received over $42.5 million in funding, with the latest round (Series C) raising $20 million from several investors including Delta Partners, Sequoia India, Mayfield, Blacksoil, and Trifecta Capital.
- Knowlarity's first round of funding took place in 2011, with Progressivist Investment Capital and Emergic Ventures adding a yet-undisclosed sum of seed capital.
- In 2012's Series A of fundraising, Sequoia Capital invested $6.5 million. Series B ($16 million) took place in 2014, with Sequoia Capital and Mayfield Fund participating.
Acquisition
- In 2014, Knowlarity carried out its first acquisition, that of Delhi-based cloud telephony startup Unicom Techlabs Pvt. Ltd The deal saw Knowlarity take over Unicom Techlabs' 200 customers in the SMB, e-commerce, real estate, healthcare, education and media sectors.
- In 2016, Knowlarity acquired customer engagement platform Smartwards. The acquisition saw Knowlarity absorb Smartwards' team into its own operations, with CEO Shantanu Mathur taking over as Country Manager, India.
Products
- SuperReceptionist
SuperReceptionist is Knowlarity's flagship product. This all-in-one call centre solution allows businesses to set up a call handling process for customer care, sales and other departments.. Features include CRM suite integration, call forwarding, missed call marketing, unlimited concurrent calls, custom call queues and routing, IVR, multiple language support, call monitoring, support for training-specific features and live reporting.
Apart from the SuperReceptionist call centre suite, Knowlarity offers other business cloud telephony solutions as well:
- K-Broadcast - Automated voice and SMS broadcast for outbound campaigns
- Click-to-Call - Widget for enabling one-click calling on websites
- Virtual Number - A virtual number service to help businesses calculate RoI for various marketing campaigns
- Call Center Solutions - Efficient routing to the right agent at right time.
Knowlarity recently launched its AI platform KATIE which is specifically designed for enterprises to scale a huge data using backend services. This AI powered suite consists of two services TTS and ASR:
TTS(Text to Speech):Personalized Contextual Automated Calls
ASR(Automated Speech Recognition):Know what your customers/agents are talking about you
Apps:Knowlarity released the free SuperReceptionist app on the Google Play app store in 2015 and IOS app on app store in 2017. Aimed at the SME segment and startups, the SuperReceptionist app provides enhanced mobility for smaller businesses.
Integration
Knowlarity has opened up the SuperReceptionist API to developers. Based on the REST system, SuperReceptionist's API makes it easy for developers to test and deploy applications that work well with Knowlarity Communications' business telephony platform.
SuperReceptionist also has built-in support for leading CRM packages including Freshdesk, ZenDesk, Zoho CRM, SugarCRM, and Nimble CRM. A full list can be found on Knowlarity's website.
Awards
Knowlarity Communications has won multiple awards since 2009. Awards and industry recognition include:
2011
- Online Retail Awards Highly Commended Launch Website of the Year 2011: Knowlarity's SuperFax was declared the Online Retail Awards' Highly Commended Launch Website of the Year
2012
- NASSCOM Emerge 50 Awards 2012: The 2012 edition of the Emerge 50 awards saw Knowlarity emerge as winner in the Innovation and Top-10 Emerge League of 10 categories for becoming the largest enterprise SaaS company in India.
- Techcircle FastTrack 2012 Winner: Knowlarity was chosen as one of Techcircle's FastTrack 2012 picks. The Techcircle FastTrack program recognizes India's top-20 tech startups with winners selected on the basis of market traction, unique product/service, and the potential to make it big in coming years.
- Deloitte Technology Fast 50 India 2012: In 2012, Deloitte picked Knowlarity as one of its 'Fast 50 India', recognizing its status as one of India's fastest-growing companies.
- SiliconIndia Startup City Chennai 2012 Best Startup Award: Knowlarity Communications was declared the 'Best Startup Company' at SiliconIndia Startup City Chennai 2012.
2013
- Red Herring Top-100 Asia Tech Startup: In 2013, Knowlarity was picked for the Red Herring Top-100 list of leading tech startups from Asia.
- TiE Lumis Entrepreneurial Excellence Awards: In 2013, Knowlarity win the TiE Lumis Entrepreneurial Excellence Award, which recognizes startups breaking new ground.
2014
- Red Herring Top-100 Asia Tech Startup: Repeating its feat from the previous year, Knowlarity was once again picked for the Red Herring Top-100 list.
- Paul Writer NCR Top 50 Brands: At the Delhi NCR Brand Summit, Knowlarity were chosen as one of the Delhi NCR's Top 50 brands.
- Global Marketing Excellence Awards: Knowlarity was declared the 2014 winner in the IT/ITES category of the Global Marketing Excellence Awards.
- Big Data & Business Analytics Awards: Knowlarity won the 'Innovative Technology of the Year in the Cloud Sector' award for its Knowlus Developer Network.
2015
- Zinnov Awards: Knowlarity was declared an 'Established Startup Beacon' at the Zinnov Awards 2015.
2016
- AWS Partner Network Excellence Awards: Knowlarity won the Regional Rising Star Award (North India) at the AWS Partner Network Excellence Awards.
2017
- Silver Award at Fulcrum Awards:Knowlarity won Fulcrum Awards 2017 under the category of Best Management of Crisis.Won Silver award under the category and were nominated along with SBI for the 'Braving the tsunami of demonetization'.
Social Initiatives and CSR
- In 2016. Knowlarity announced it would be making its flagship product, SuperReceptionist, available for free to partners of the NASSCOM-incubated LetsEndorse online ecosystem of NGOs and innovators.
- In the aftermath of the 2015 Chennai floods, Knowlarity set up a free helpline service connecting people to their families.
- In 2015, relief operations for the Nepal earthquake were supported by Knowlarity, which set up a missed call campaign to allow survivors to search for missing family.
References
External links
- Official website
Source of the article : Wikipedia
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